Thank you for choosing to shop with us! We take great pride in ensuring our cookies are packaged with care, but please note the following regarding our refund and return policy:
- No Returns or Exchanges
Due to the perishable nature of our cookies, we do not accept returns or exchanges. Once your order has been shipped, it is considered final.
- Damaged or Broken Cookies During Transit
While we take utmost care in packaging your order, cookies may occasionally get damaged during transit, especially through postal services like USPS. If your cookies are broken or damaged upon arrival, we encourage you to take the following steps:
- Report the Issue Immediately: Please contact us within 24 hours of receiving your order.
- Submit a USPS Claim: We advise you to file a claim directly with USPS for potential compensation. USPS may require photo proof of the damage.
- Provide Evidence: To support your claim, USPS may request that you keep the damaged items and bring the evidence (such as damaged packaging and cookies) to a local post office for further verification.
- No Refund for USPS Claims
Please note that any refunds or reimbursements for damage caused during shipping are entirely handled by USPS. We are unable to offer refunds or compensation for any damages during transit beyond assisting you with the claim process.
By purchasing from our site, you acknowledge and agree to these terms.
Thank you for your understanding, and we appreciate your support of our cookie business!